We build the focused tool, portal or system that off-the-shelf software does not cover.
Sound familiar?
The work your business does best does not fit the software you can buy, so people fill the gaps with spreadsheets, email and memory.
Every workaround costs a little time and a little accuracy. Files live in five places. Clients email for updates because there is nowhere else to look. Registers are current the week before an audit and stale the week after. A bigger platform would make you change how you work to suit it, and still leave the awkward part by hand.
Three signs it’s this
T40 answer · Bespoke Business Systems
We build what is missing, and only that: a small tool for one awkward job, a secure space for your clients, a register or dashboard your team keeps up to date, or a system shaped to your process. Everything is built from proven parts, tested on real work, commissioned in the live business and handed over with documentation and training.
After Software shaped to your process, built from proven parts and handed over properly.
Find the sentence that sounds like your business. Each part is built the same way: inspected, scoped, built from proven parts, tested, commissioned and handed over.
01
“One awkward task wastes hours, but a full platform would be overkill.”
A small app for one job: a calculator, a checker, an intake form that routes itself, a quote builder. Small enough to ship quickly and simple enough for your team to run.
See one working · our own indicative estimator02
“Customers need one secure place for files, requests, tools and reports.”
One login for each client, with their files, requests, tools and reports in one place. Access rules are agreed before the build, not bolted on after.
03
“Nobody trusts the numbers, and pulling the report together takes days.”
One view of the numbers, pulled from the systems you already run. Where a figure matters to a board, an auditor or a client, the evidence behind it is kept with it.
04
“Our registers are only up to date just before an audit.”
Registers for risks, checks, incidents and actions, with owners, due dates and reminders, so they stay current between audits rather than only before them.
05
“We have a promising idea, but we cannot justify a full build on a hunch.”
A working version, tested on real work, before anyone commits to the full build. You decide with evidence rather than a slide deck.
06
“Incidents, cases and risk reports are scattered across forms, emails and spreadsheets.”
Incident logging, case tracking and risk reporting for retail and security teams, shaped by years inside retail loss prevention.
The deliverables, plainly listed. If it's not here, ask — we'll tell you honestly whether it's included.
No discovery phases that outlive the project. Just the steps that earn their place.
Why this matters
Off-the-shelf software is the right answer more often than not, and we will tell you when it is. When it is not, the gap gets filled by people: copying between tools, chasing updates and remembering what the system cannot hold. A focused build closes that gap without asking the business to reorganise around a platform.
Who this suits
When we would advise against it
Examples and practical guides that help you judge the work before starting a conversation.
If yours isn't here, ask it — we answer emails within 24 hours.
Often you should. A Systems Diagnosis includes a build-versus-buy recommendation, and we recommend buying whenever a product fits. We build when the awkward part of your process is the part that matters.
Focused tools can ship in weeks. Portals and larger systems take longer, because testing, commissioning and handover matter. You get a written timeline with the scope before any build starts.
We price the job rather than a package, so it depends on what the system has to do. Most Systems work starts with a Systems Diagnosis at £750, which ends with a costed next step. You can also get an indicative estimate straight away.
Every build includes a support period of 30 to 90 days, depending on complexity, set out in the scope before work starts. After that, ongoing care is available if the system needs monitoring and planned improvements.
Tell us where it hurts. We’ll tell you honestly whether we can help — and what we’d do first.
First paid step · T40 Systems: Systems Diagnosis · £750